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Shipping & Returns

The current delivery time is approx 14 days from the time your order is placed. In most cases, the batteries and solar panels will arrive first followed by the main generator unit.

*However, due to high volume and other unforeseen circumstances it may take up to 3-4 weeks for delivery.

Customizes systems typically take 3 to 4 weeks.

Please contact us prior to any returns. Unauthorized returns will not be accepted and will be refused.
See our warranty page for dealing with defective items.

Damage That Occurs During Shipping:
1. Must be reported to Be Prepared Solar immediately upon arrival. Damage that occurs after you receive the solar generator system is the sole responsibility of the customer.

2. You must take picture of the the damaged items and the shipping box and any inner shipping material that is inside (such as foam inserts and air cushions, etc.)

*If you do not provide the requested information about the damage that is done during shipping we will not be able to replace the damaged items.

We do not accept returns on items that are not damaged or defective.